The contact details listed below are just some of the services available for information, advice or support.
Support for mental health and well-being:
- Speaking to the GP about any concerns or support needs is a good first step.
- NHS Direct provides 24-hour help and guidance on available services. Call on 111.
- Norfolk and Waveney Talking Therapies is an NHS psychological therapy service for people aged 16+. Young people can be referred by their GP or self-refer via the website: www.wellbeingnands.co.uk/norfolk/
- Mind is a national charity providing information about mental health challenges and support. Visit www.mind.org.uk or call 0300 123 3393 (Mon-Fri 9am-6pm).
- Local Mind provides information about specific mental health services across Norfolk and Waveney: www.norfolkandwaveneymind.org.uk.
- Young Minds provides mental health information specifically for young people. Visit their website on www.youngminds.org.uk.
Support in a crisis:
- Call 111 and select the mental health option to speak to the 24-hour urgent mental health helpline.
- Steam House Cafes are cafe-styled spaces across Norfolk with trained staff offering support to adults in mental health crisis. Drop in during the day, or self-refer via the website: www.steamhousecafes.co.uk
- Papyrus Hopeline247 is a crisis helpline for young people who are experiencing thoughts of suicide. Call on 0800 068 4141 (24 hours), text 88247, or email [email protected].
- Saneline is an out-of-hours crisis helpline offering support to people with mental health issues. Call on 0300 304 7000 (4pm-10pm every day)
- Shout provide free, confidential, 24/7 text-based support for anyone struggling to cope. Text ‘shout’ to 85258.
- Go to A&E or call an ambulance on 999 if a young person is at imminent risk of seriously harming themselves or already has done so and requires urgent medical attention.
Other support:
- Norfolk County Council provide information and support on local issues including housing, homelessness, benefits, and social care support for keeping children and adults safe. Visit the website on www.norfolk.gov.uk and go to the relevant section for further details.
- MAP provides support and advice young people aged 11-25 years in Norfolk on issues including mental health, sexual health, housing and money, drugs and alcohol, and more. Visit their website for more information on: www.map.uk.net
- The Matthew Project provides drug and alcohol recovery support in Norfolk. Visit their website on www.matthewproject.org
- The Harbour Centre Sexual Assault Referral Centre provides free, confidential healthcare and support to people in Norfolk who have experienced sexual assault including rape. You can call between 9am – 9pm to access immediate support on 0330 223 0099 or visit their website on www.theharbourcentre.co.uk
- Citizen’s Advice provide free, confidential, and impartial advice on a range of issues. You can visit the national website on www.citizensadvice.org.uk or the local Norfolk branch on www.ncab.org.uk for details on telephone and face-to-face advice.